{"id":7910,"date":"2024-10-25T04:01:56","date_gmt":"2024-10-25T02:01:56","guid":{"rendered":"https:\/\/www.latramuntana.com\/faqs\/"},"modified":"2025-02-03T14:06:04","modified_gmt":"2025-02-03T13:06:04","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.latramuntana.com\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7910\" class=\"elementor elementor-7910 elementor-1497\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f6bb4 e-flex e-con-boxed e-con e-parent\" data-id=\"e6f6bb4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-60631a8 e-con-full e-flex e-con e-child\" data-id=\"60631a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab289e elementor-widget elementor-widget-heading\" data-id=\"6ab289e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FAQ's<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e75f81 elementor-widget elementor-widget-heading\" data-id=\"8e75f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">We solve your <strong>doubts<\/strong>\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72000d3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"72000d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bc50b4 elementor-widget elementor-widget-text-editor\" data-id=\"5bc50b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our customer and their satisfaction are the heart of our daily business. Below you will find answers to the most frequently asked questions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-de314be e-con-full e-flex e-con e-child\" data-id=\"de314be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b18a97 elementor-widget elementor-widget-image\" data-id=\"3b18a97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"141\" height=\"147\" src=\"https:\/\/www.latramuntana.com\/wp-content\/uploads\/2024\/11\/latramuntana-sello.svg\" class=\"attachment-full size-full wp-image-4674\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e6c6103 e-flex e-con-boxed e-con e-parent\" data-id=\"e6c6103\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1dca745 e-con-full e-flex e-con e-child\" data-id=\"1dca745\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a507b52 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"a507b52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#centres\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Centres<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3861718 e-con-full e-flex e-con e-child\" data-id=\"3861718\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30e0f96 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"30e0f96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#tramuntana-club\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Tramuntana Club<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad61b82 e-con-full e-flex e-con e-child\" data-id=\"ad61b82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f6e076 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"0f6e076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#benzineres\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Petrol station<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d53765b e-flex e-con-boxed e-con e-parent\" data-id=\"d53765b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cfc2b63 e-con-full e-flex e-con e-child\" data-id=\"cfc2b63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3480665 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"3480665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#servei-postvenda\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">After-sales service<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57202b5 e-con-full e-flex e-con e-child\" data-id=\"57202b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ca877d elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"8ca877d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#borsa-de-treball\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Job opportunities<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eeb42a6 e-con-full e-flex e-con e-child\" data-id=\"eeb42a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b004d9a elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"b004d9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#altres\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Others<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54375a4 e-flex e-con-boxed e-con e-parent\" data-id=\"54375a4\" data-element_type=\"container\" data-e-type=\"container\" id=\"centres\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7007cef e-con-full e-flex e-con e-child\" data-id=\"7007cef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5143a9 elementor-position-left elementor-vertical-align-middle elementor-position-left elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"e5143a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"56\" height=\"57\" src=\"https:\/\/www.latramuntana.com\/wp-content\/uploads\/2024\/11\/Centres.svg\" class=\"attachment-full size-full wp-image-2506\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Centres<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d92e8d elementor-widget elementor-widget-accordion\" data-id=\"4d92e8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-8131\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8131\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the opening days and times?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-8131\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8131\"><p>Our centres are open every day of the year except Christmas Day. You can check the updated opening hours of each centre in the section &#8220;<a href=\"https:\/\/www.latramuntana.com\/ca\/trobans\">Find us<\/a>&#8220;.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-8132\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8132\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is Tramuntana Moda?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-8132\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8132\"><p>Tramuntana Moda is the name given to Grup Tramuntana\u2019s clothing, accessories and complements shops.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-8133\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8133\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What brands can I find in Tramuntana Moda?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-8133\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8133\"><p>Desigual, Mango, Jack&amp;Jones, Esprit, New Era, Adidas, Lacoste, Oxbow, Levi&#8217;s, Superdry, Delsey, Martina K&#8230; These are some of the brands that Tramuntana Moda offers you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-8134\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8134\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the return policy in Tramuntana Moda stores?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-8134\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8134\"><p>You have 30 days (from the purchase date) to make any changes. You must present the ticket, and it is essential that the item be properly labelled. No change will be made if the problem has been caused by misuse or treatment of the article.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-8135\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-8135\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is \u00c9clair Parfumeries?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-8135\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-8135\"><p>\u00c9clair Parfumeries is the brand of perfumery and parapharmacy items of the Grup Tramuntana. You will find a wide variety of perfumes, cosmetics, and parapharmacy items.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-8136\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-8136\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What brands can I find in \u00c9clair Parfumeries?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-8136\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-8136\"><p>Perfumery: Dior, Guerlain, Chanel, Azzaro, Armani, Jean Paul Gaultier, Narciso Rodr\u00edguez, Rochas.<br \/>Cosmetics: Biotherm, Clarins, Yves Saint Laurent, Valmont, Jeanne Piaubert.<br \/>Parapharmacy: Roc, La Roche-Posay, Bioderma, Klorane, Nuxe, Av\u00e8ne, Vichy, Eucerin, Sanoflore.<br \/>Make-up: Clarins, Lanc\u00f4me, Yves Saint Laurent, Sisley, Guerlain.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-8137\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-8137\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I book a bedroom at Tramuntana Hotel?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-8137\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-8137\"><p>Make your booking <a href=\"https:\/\/www.hoteltramuntana.com\/\">here<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-8138\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-8138\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it no longer possible to shop online at Tramuntana Store?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-8138\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-8138\"><p>Due to operational and technical issues, online shopping through the Store page we had operating in Spain has been definitively interrupted.<\/p><p>We apologise for any inconvenience caused. Grup Tramuntana has only one operational-commerce site, and that is our perfumeries through <a href=\"http:\/\/eclair-parfumeries.com\">eclair-parfumeries.com<\/a><u>.<\/u><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What are the opening days and times?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Our centres are open every day of the year except Christmas Day. You can check the updated opening hours of each centre in the section &#8220;<a href=\\\"https:\\\/\\\/www.latramuntana.com\\\/ca\\\/trobans\\\">Find us<\\\/a>&#8220;.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is Tramuntana Moda?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Tramuntana Moda is the name given to Grup Tramuntana\\u2019s clothing, accessories and complements shops.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What brands can I find in Tramuntana Moda?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Desigual, Mango, Jack&amp;Jones, Esprit, New Era, Adidas, Lacoste, Oxbow, Levi&#8217;s, Superdry, Delsey, Martina K&#8230; These are some of the brands that Tramuntana Moda offers you.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the return policy in Tramuntana Moda stores?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You have 30 days (from the purchase date) to make any changes. 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Grup Tramuntana has only one operational-commerce site, and that is our perfumeries through <a href=\\\"http:\\\/\\\/eclair-parfumeries.com\\\">eclair-parfumeries.com<\\\/a><u>.<\\\/u><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54a99c1 e-flex e-con-boxed e-con e-parent\" data-id=\"54a99c1\" data-element_type=\"container\" data-e-type=\"container\" id=\"tramuntana-club\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-88913d9 e-con-full e-flex e-con e-child\" data-id=\"88913d9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15a8dc4 elementor-position-left elementor-vertical-align-middle elementor-position-left elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"15a8dc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"57\" height=\"58\" src=\"https:\/\/www.latramuntana.com\/wp-content\/uploads\/2024\/11\/Tramuntana-Club.svg\" class=\"attachment-full size-full wp-image-2507\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Tramuntana Club<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f648ccd elementor-widget elementor-widget-accordion\" data-id=\"f648ccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2581\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2581\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I be a member of Tramuntana Club?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2581\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2581\"><p>Signing up in Tramuntana Cub is easy: <br \/><br \/><\/p><p>Download the APP from Play Store if you have an Android device, or Apple Store if you have an iOS.<br \/>Click on the \u201cSign up\u201d button and follow the steps. You will be asked for a series of data such as name, telephone number, email.<br \/>Choose a strong password.<br \/>Your account will be created with a customer card number assigned to it.<\/p><p>Once you are a member of Tramuntana Club, you\u2019ll accumulate Euros in your account for all the purchases you make in our supermarkets and perfumeries, simply by showing your card number at the checkout.<\/p><p>You can use these accumulated Euros to generate coupons that you can redeem in fashion or perfumery.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2582\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2582\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I change my details in the APP?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2582\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2582\"><p>You can change all your details from the APP by accessing the \u201cMy account\u201d area and then \u201cEdit\u201d. In this section, you can modify your personal details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2583\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2583\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I create a coupon in the APP?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2583\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2583\"><ol><li>In the APP, look for \u201cMy card\u201d section.<\/li><li>Click on the \u201cRedeem\u201d button.<\/li><li>Enter the amount you want depending on the accumulated balance.<\/li><li>The coupon will be created, and you will be able to view it in the \u201cCoupons\u201d section.<\/li><li>visualitzar a l\u2019apartat \u201ccupons\u201d.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2584\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2584\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I change the APP password?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2584\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2584\"><p>Go to the \u201cMy account\u201d section of the APP and click on \u201cChange password\u201d, <br \/>which will open a new screen asking you to enter your current password and the new one. Finally, you must click on the \u201cChange password\u201d button.<\/p><p>If you can\u2019t remember your password when you log in, go to \u201cI forgot my password\u201d. A new screen will open, and you will be asked for the email address you used when you registered.<\/p><p>You will receive an email to change it; all you need to do is enter a new password.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How can I be a member of Tramuntana Club?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Signing up in Tramuntana Cub is easy: <br \\\/><br \\\/><\\\/p><p>Download the APP from Play Store if you have an Android device, or Apple Store if you have an iOS.<br \\\/>Click on the \\u201cSign up\\u201d button and follow the steps. You will be asked for a series of data such as name, telephone number, email.<br \\\/>Choose a strong password.<br \\\/>Your account will be created with a customer card number assigned to it.<\\\/p><p>Once you are a member of Tramuntana Club, you\\u2019ll accumulate Euros in your account for all the purchases you make in our supermarkets and perfumeries, simply by showing your card number at the checkout.<\\\/p><p>You can use these accumulated Euros to generate coupons that you can redeem in fashion or perfumery.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I change my details in the APP?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can change all your details from the APP by accessing the \\u201cMy account\\u201d area and then \\u201cEdit\\u201d. In this section, you can modify your personal details.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I create a coupon in the APP?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ol><li>In the APP, look for \\u201cMy card\\u201d section.<\\\/li><li>Click on the \\u201cRedeem\\u201d button.<\\\/li><li>Enter the amount you want depending on the accumulated balance.<\\\/li><li>The coupon will be created, and you will be able to view it in the \\u201cCoupons\\u201d section.<\\\/li><li>visualitzar a l\\u2019apartat \\u201ccupons\\u201d.<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"How can I change the APP password?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Go to the \\u201cMy account\\u201d section of the APP and click on \\u201cChange password\\u201d, <br \\\/>which will open a new screen asking you to enter your current password and the new one. Finally, you must click on the \\u201cChange password\\u201d button.<\\\/p><p>If you can\\u2019t remember your password when you log in, go to \\u201cI forgot my password\\u201d. A new screen will open, and you will be asked for the email address you used when you registered.<\\\/p><p>You will receive an email to change it; all you need to do is enter a new password.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2210e62 e-flex e-con-boxed e-con e-parent\" data-id=\"2210e62\" data-element_type=\"container\" data-e-type=\"container\" id=\"benzineres\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f166bc e-con-full e-flex e-con e-child\" data-id=\"1f166bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df185dc elementor-position-left elementor-vertical-align-middle elementor-position-left elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"df185dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"57\" height=\"58\" src=\"https:\/\/www.latramuntana.com\/wp-content\/uploads\/2024\/11\/Benzineres.svg\" class=\"attachment-full size-full wp-image-2508\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Petrol station<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f1f199 elementor-widget elementor-widget-accordion\" data-id=\"0f1f199\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1581\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1581\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have an accident with the petrol station, how can I complain?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-1581\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1581\"><p>Email us to <a href=\"mailto:info@latramuntana.com\">info@latramuntana.com<\/a> with your details and, above all, the purchase receipt. Once the incident is resolved, you will be informed by email at any time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I have an accident with the petrol station, how can I complain?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Email us to <a href=\\\"mailto:info@latramuntana.com\\\">info@latramuntana.com<\\\/a> with your details and, above all, the purchase receipt. Once the incident is resolved, you will be informed by email at any time.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be4d1af e-flex e-con-boxed e-con e-parent\" data-id=\"be4d1af\" data-element_type=\"container\" data-e-type=\"container\" id=\"servei-postvenda\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-366ac3e e-con-full e-flex e-con e-child\" data-id=\"366ac3e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a78c2c5 elementor-position-left elementor-vertical-align-middle elementor-position-left elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"a78c2c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"57\" height=\"58\" src=\"https:\/\/www.latramuntana.com\/wp-content\/uploads\/2024\/11\/Servei-posvenda.svg\" class=\"attachment-full size-full wp-image-2509\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">After-sales service<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ccfed5 elementor-widget elementor-widget-accordion\" data-id=\"3ccfed5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-6371\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-6371\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I need an invoice for my purchase. Where can I request it?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-6371\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-6371\"><p>In the <a href=\"https:\/\/www.latramuntana.com\/en\/contact-us\/\">CONTACT <\/a>section you can fill in your invoice request, providing us your details and a photo of your receipt.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-6372\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-6372\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I want to file a complaint. How should I do it?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-6372\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-6372\"><p>In the <a href=\"https:\/\/www.latramuntana.com\/en\/contact-us\/\">CONTACT <\/a>section you can file a complaint, which will be handled by our customer service department.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I need an invoice for my purchase. Where can I request it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In the <a href=\\\"https:\\\/\\\/www.latramuntana.com\\\/en\\\/contact-us\\\/\\\">CONTACT <\\\/a>section you can fill in your invoice request, providing us your details and a photo of your receipt.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I want to file a complaint. 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We constantly offer <a href=\"https:\/\/gruptramuntana.altamiraweb.com\/?cngLanguage=CAT\">job opportunities<\/a> in all our business areas. Send us your CV.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What should I do if I want to work in Grup Tramuntana?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Tramuntana is in continuous expansion, that\\u2019s why our human team is our main asset. We constantly offer <a href=\\\"https:\\\/\\\/gruptramuntana.altamiraweb.com\\\/?cngLanguage=CAT\\\">job opportunities<\\\/a> in all our business areas. Send us your CV.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c2d6c24 e-flex e-con-boxed e-con e-parent\" data-id=\"c2d6c24\" data-element_type=\"container\" data-e-type=\"container\" id=\"altres\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8032fc8 e-con-full e-flex e-con e-child\" data-id=\"8032fc8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2fbad6 elementor-position-left elementor-vertical-align-middle elementor-position-left elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"f2fbad6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"57\" height=\"56\" src=\"https:\/\/www.latramuntana.com\/wp-content\/uploads\/2024\/11\/Altres.svg\" class=\"attachment-full size-full wp-image-2511\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h2 class=\"elementor-image-box-title\">Others<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb5ed33 elementor-widget elementor-widget-accordion\" data-id=\"eb5ed33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2461\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2461\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"14\" viewBox=\"0 0 13 14\" fill=\"none\"><g id=\"Group 49\"><g id=\"Group 47\"><line id=\"Line 3\" y1=\"7.21741\" x2=\"13\" y2=\"7.21741\" stroke=\"#DD5B65\"><\/line><\/g><g id=\"Group 48\"><line id=\"Line 3_2\" x1=\"6.5\" y1=\"0.500122\" x2=\"6.5\" y2=\"13.5001\" stroke=\"#DD5B65\"><\/line><\/g><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13\" height=\"1\" viewBox=\"0 0 13 1\" fill=\"none\"><g id=\"Group 46\"><line id=\"Line 3\" y1=\"0.500122\" x2=\"13\" y2=\"0.500122\" stroke=\"#DD5B65\"><\/line><\/g><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I have a different query from the previous ones. Who can I contact?<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\t<div id=\"elementor-tab-content-2461\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2461\"><p>You can email us to <a href=\"mailto:service-client@latramuntana.com\">service-client@latramuntana.com<\/a>, and we will get back to you as soon as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I have a different query from the previous ones. 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Our centres are open every day of the year [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6685,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7910","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - FAQS Grup Tramuntana<\/title>\n<meta name=\"description\" content=\"Find answers to the most frequented asked questions about our services, opening hours, Tramuntana Club, returns, bookings, after-sales, and much more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.latramuntana.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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