We solve your doubts

The Tramuntana Group seeks to achieve customer satisfaction, real protagonists of its activity, offering quality products but, above all, with the best possible customer service


What days are we open and what are our opening hours?

Our establishments are open every day of the year except Christmas Day. You can check the updated schedules of each center in the «Find us» section.

What are the payment methods accepted in the Tramuntana Group establishments?

You can pay in cash or with the principal credit or debit cards (Visa, Mastercard, etc.), Apple Pay, Google Pay and Contactless. Checks are not accepted.

What do I have to do if I want to work in the Tramuntana Group?

Tramuntana is in continuous expansion, that is why our human team is our main asset. We constantly offer job opportunities in all of our business areas. Send us your CV and lets talk.

What is Tramuntana Moda?

Tramuntana Moda is the name given to Grupo Tramuntana's clothing, appliances and accessories stores.

What brands can I find?

Desigual, Mango, Jack & Jones, Esprit, New Era, Adidas, Lacoste, Oxbow, Levi's, Superdry, Delsey, Martina K ... These are some of the brands that Tramuntana Moda offers to you.

What is the return policy in Tramuntana Moda stores?

You have 30 days (from the purchase date) to make any changes. You must present the cash receipt and it is essential that the item is properly labeled. No change will be made if the problem has been caused by misuse or treatment of the item.

What is Èclair Parfumeries?

Èclair Parfumeries is the brand of perfumeries and parapharmacy items of the Tramuntana Group. You will find a wide variety of brands of perfumes, cosmetics and parapharmacy items.
These are some:

  • Perfumery: Dior, Guerlain, Chanel, Azzaro, Armani, Jean Paul Gaultier, Narciso Rodríguez, Rochas.
  • Cosmetics: Biotherm, Clarines, Yves Saint Laurent, Valmont, Jeanne Piaubert.
  • Parapharmacy: Roc, La Roche-Posay, Bioderma, Klorane, Nuxe, Avène, Vichy, Eucerin, Sanoflore.
  • Makeup: Clarins, Lancôme, Yves Saint Laurent, Sisley, Guerlain.

How can I make a reservation at the Tramuntana hotel?

Make your reservation here.

What is La Tramuntana Store?

The Tramuntana Store is the online supermarket of the Tramuntana Group. You will be able to find a great variety of our best products from the supermarket and you will have the opportunity to take them home.

What is La Tramuntana Store's return policy?

You can consult all the legal information here.

I need an invoice of my purchase. Where can I order it?

In the CONTACT section, you can fill in your invoice request, providing us with your information and a photo of the ticket.

I want to make a claim. How do I have to present it?

In the CONTACT section you can file a claim, which will be managed by our customer service department.

I have a different query than the previous ones. Who can I contact?

You can send us an email to service-client@latramuntana.com and we will respond as soon as possible.

Put in contact with us:

If you cannot find the answer to your question, do not hesitate to write to us through our contact pages.

Customer Support

Customers are the protagonists of our activity. If you want to contact us, you can do so through this form

Work with us

With you, we will form a great team. At Tramuntana we want to continue growing and we believe that the best way to do this is by supporting and developing the talent of our people. If you want to be part of a large company, close to you, you can leave us your CV here.


My company is interested in collaborating with Grup Tramuntana. To whom should I address? Contact us through this form, attaching information about the services or products that your company offers and we will contact you.